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Discord community

Participation rules for the BooleanSMTP Discord community and the support options currently shown in the plugin.

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The BooleanSMTP Discord community is a place for WordPress site owners and contributors to learn BooleanSMTP, troubleshoot setup problems, share feedback, and follow releases.

It is not a substitute for private support. For an account, licensing, billing or technical issue tied to your site, open BooleanSMTP → About and use Email Us instead of posting about it in the community.

Rules

  • Be respectful. No harassment, hate, threats, sexual content or personal attacks.
  • Keep posts on topic and in the right channel. Search before starting a duplicate question.
  • No spam, unsolicited promotion, mass pings, misleading links, impersonation, scams or unsolicited invite links.
  • Never post a password, an SMTP or API credential, an OAuth token, a webhook URL, a private key, a full recipient list, a complete email body, a database export, or unredacted log or header data — not even in a support post. A Slack, Discord or Telegram webhook URL you use with BooleanSMTP’s alerts is a secret; treat it the same way.
  • Do not use the community to coordinate phishing, spam, sender spoofing, abuse, or evading a provider’s protections.
  • Do not direct-message staff for support. Post publicly, with anything sensitive redacted, unless a staff member asks you to move a specific case to a private channel.
  • Respect moderator decisions. Use the community’s private appeal route rather than disputing a decision publicly.
  • Follow Discord’s own Community Guidelines and Terms of Service.

Community staff will never ask you for a password, an SMTP or API credential, an OAuth token, a full recipient list, a complete email body, a database export, or unredacted headers or logs — in the community or anywhere else.

Where to get help

The current BooleanSMTP → About screen lists Support Forum and Email Us under Community & Support. It does not show a Discord invite. Use those support options for help with your site.

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