A test said sent, but no email arrived

Test email sent successfully! means the send transport reported success; it does not confirm that the email reached the inbox. Check these items in order:

1. Check Email Simulation Mode. If the message is marked Simulated in Email Logs, BooleanSMTP recorded it instead of sending it. Turn off Email Simulation Mode in Settings → Testing & Content and send another test.
2. Check the log status. Failed or Pending means the send did not complete normally. Follow the email-not-sending steps.
3. Check spam. A successful log entry confirms the transport reported success. Check the spam folder, then use your provider’s message log, if it has one, to see what happened next.
4. Check domain authentication. Missing SPF or DKIM records can cause receiving servers to distrust a message. See your mailer’s setup guide for the provider’s instructions.

For a guided diagnosis, use the interactive “nothing arrived?” checks. They walk through the same likely causes one question at a time.

Next steps

• View email logs
• Set up your mailer
• Troubleshooting overview